Privacy Policy

Who we are

DropSync is an independently developed and operated software platform. The DropSync brand, Chrome extension, web application, and website are independently owned and maintained. DropSync is not affiliated with, endorsed by, or associated with any other company, product, or development team past or present.

When we refer to "DropSync", "we", "us", or "our" in this policy, we mean the DropSync platform and its operator. This policy covers all DropSync products and services including:

• The DropSync Chrome Extension
• The DropSync Web Application at app.dropsync.io
• The DropSync website at dropsync.io

If you have any questions about this policy, you can contact us at hello@dropsync.io or via our contact page.

Chrome Extension — data practices

The DropSync Chrome Extension is a browser-based tool that helps eBay sellers automate product listing, inventory tracking, competitor research, and price monitoring. The following explains what data the extension accesses, how it is used, and how it is stored.

Data accessed by the extension

To perform its core functions, the extension reads data from web pages you visit on supported e-commerce platforms. This includes:

• eBay — listing details, pricing, item specifics, seller hub data, active listings, sold history, and order information on your own eBay account pages
• Amazon — product titles, prices, images, ASINs, availability, and review data from product and search pages
• AliExpress — product titles, prices, images, product IDs, and availability from product and search pages
• Other supported suppliers — similar product data from Walmart, Etsy, Home Depot, and other supported platforms as needed for listing and price comparison

This data is used solely to facilitate product listing, price monitoring, inventory syncing, and competitor research within the extension and web app. We do not collect, transmit, or sell this data to any third party.

Data stored locally

The extension stores the following data locally on your device using Chrome's built-in storage (chrome.storage.local):

• Your extension settings and preferences (e.g. markup rules, listing templates, domain selection)
• Product data gathered during listing, tracking, and scanning operations
• Listing templates and image overlay configurations
• Progress states for bulk operations (Listing Hub, Inventory Sync, Competitor Scanner)

This data remains on your device and is not transmitted to our servers unless you explicitly use a feature that syncs with the web application.

Browser permissions

The extension requests the following browser permissions, each required for specific functionality:

• Tabs & Active Tab — to open and manage marketplace pages during automated listing, tracking, and scanning operations
• Storage — to save your settings, templates, and operational data locally on your device
• Scripting — to read product data from marketplace pages and interact with eBay's listing tools
• Cookies — to maintain your authenticated sessions on eBay and supplier websites during automated operations
• Clipboard — to enable copy/paste functionality for product data and listing content
• Web Navigation & Web Request — to detect page loads and coordinate multi-step operations across marketplace tabs
• Host permissions — the extension requires access to e-commerce platform domains (eBay, Amazon, AliExpress, etc.) to read product data and interact with listing tools. Access is only used on pages you navigate to or pages the extension opens to perform requested operations.

Remote services

Certain extension features communicate with our backend services hosted on Google Cloud Platform (Firebase). This includes:

• Authentication — verifying your DropSync account and subscription status
• Credit tracking — recording AI listing credit usage against your subscription allowance
• Template syncing — syncing image templates between the web app and extension when you choose to do so

We do not transmit your browsing history, personal browsing data, or the content of pages you visit to our servers. Only data strictly necessary for the above functions is communicated.

Web application — data practices

The DropSync web application at app.dropsync.io provides a dashboard for managing listings, inventory sync, competitor scanning, product sourcing, and account settings. The web app communicates with the Chrome extension via a secure content script bridge.

Account data

When you create a DropSync account, we collect and store:

• Your email address (used for authentication and account communications)
• Your subscription plan and credit balance
• Your extension settings and preferences that you choose to sync

Operational data

When using the web app's tools, the following data may be temporarily processed:

• Product data retrieved through the extension (titles, prices, images) for display in the web app interface
• Listing configurations and bulk operation settings
• Competitor scan results and product sourcing data
• Order tracking data from your eBay account for inventory management

This operational data is processed to provide the service and is not shared with third parties.

Website — data collection

When you visit our marketing website at dropsync.io, we may collect:

• Your name and email address when you sign up for our newsletter, download a free guide, or submit a contact form
• Payment and billing information when you purchase a subscription (processed securely by Stripe — we do not store your card details)
• Technical data such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools

How we use your data

We use the information we collect to:

• Provide, maintain, and improve the DropSync extension and web application
• Authenticate your account and manage your subscription
• Process payments and track credit usage
• Send you product updates, tips, and important service notifications
• Deliver free resources you have requested (guides, tools, etc.)
• Respond to support enquiries
• Improve our website, products, and user experience through analytics

We will never sell, rent, or share your personal data with third parties for their marketing purposes.

Third-party services

We use trusted third-party services to operate DropSync, including cloud hosting, authentication, payment processing, and website analytics. These services may process limited data in accordance with their own privacy policies.

Subscription payments are processed securely by a third-party payment provider — we never see or store your credit card details.

We do not use any third-party analytics, tracking, or advertising services within the Chrome extension itself.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function properly and to understand how visitors interact with it.

• Essential cookies — required for the website and web application to function (e.g. authentication, session management). These cannot be disabled.
• Analytics cookies — help us understand how visitors use the site so we can improve it. These are optional and can be declined.

The Chrome extension uses browser cookies solely to maintain your authenticated sessions on eBay and supplier websites during automated operations. It does not set any tracking or advertising cookies.

You can manage cookie preferences through your browser settings at any time.

Data security

We take reasonable measures to protect your data, including:

• All communications between the extension, web app, and our servers use HTTPS encryption
• Authentication is handled through industry-standard security practices
• Payment processing is handled entirely by Stripe — we never see or store your card details
• Extension data is stored locally on your device using Chrome's built-in sandboxed storage
• Access to backend services is restricted to authenticated users only

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data and account
• Withdraw consent for marketing communications at any time
• Object to processing of your data in certain circumstances
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@dropsync.io or through our contact page. We aim to respond to all requests within 30 days.

If you are located in the European Economic Area or the United Kingdom, your data is protected under the GDPR and UK GDPR respectively. If you are a California resident, you may have additional rights under the CCPA.

Data retention

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes outlined in this policy:

• Account data is retained for as long as your account is active. You may request deletion at any time.
• Email subscriber data is retained until you unsubscribe or request deletion
• Payment records are retained as required by applicable tax and accounting regulations
• Extension data stored locally on your device is retained until you clear it or uninstall the extension
• Analytics data is retained in anonymised form

Children's privacy

DropSync is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

Intellectual property

The DropSync name, brand, logo, website, web application, Chrome extension, and all associated source code, content, and materials are the original intellectual property of DropSync and its developer. All rights are reserved.

DropSync is an independently created product. It is not derived from, based on, or affiliated with any other software product, company, or development team. Any resemblance to other products is coincidental.

Unauthorised reproduction, distribution, or use of any DropSync materials is prohibited.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, products, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Email: hello@dropsync.io
Website: dropsync.io/pages/contact