Terms of Service

Last updated: April 2026

Introduction

These Terms of Service ("Terms") govern your access to and use of all DropSync products and services, including the DropSync Chrome Extension, the web application at app.dropsync.io, and the website at dropsync.io.

By accessing or using any DropSync product, you agree to be bound by these Terms. If you do not agree, you must not use DropSync.

DropSync is an independently developed and operated software platform. It is not affiliated with, endorsed by, or associated with any other company, product, or development team past or present.

Eligibility

You must be at least 18 years of age to use DropSync. By creating an account or using our services, you represent that you are at least 18 and have the legal capacity to enter into these Terms.

Account registration & security

To access certain features, you must create a DropSync account. When registering, you agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure and confidential
  • Notify us immediately if you suspect unauthorised access to your account
  • Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or abusive purposes.

Description of services

DropSync provides tools to help eBay sellers manage their businesses more efficiently. Our services include:

  • Chrome Extension ‚Äî browser-based tools for product listing, price monitoring, inventory tracking, competitor research, and order management on eBay and supported supplier platforms
  • Web Application ‚Äî a dashboard for managing listings, running bulk operations, product sourcing, inventory sync, and account settings
  • Website ‚Äî information, resources, guides, and tools related to eBay dropshipping and selling

DropSync is a productivity tool. We do not guarantee any specific business outcomes, sales figures, or profit levels from using our software.

Subscriptions & billing

Plans & pricing

DropSync offers multiple subscription plans with different feature sets and usage limits. Current plans and pricing are displayed on our pricing page. We reserve the right to change pricing at any time, with reasonable notice to existing subscribers.

Billing

Subscriptions are billed on a recurring basis (monthly or as specified at checkout). Payments are processed securely by our third-party payment provider. By subscribing, you authorise recurring charges to your chosen payment method until you cancel.

AI listing credits

Certain features use AI-powered listing credits, which are included in your subscription plan. Credits are allocated per billing cycle and do not roll over to the next period. Additional credits may be available for purchase depending on your plan.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to your plan's features until the end of your current billing period. No refunds are issued for partial billing periods.

Refunds

Subscription charges are non-refundable once a billing cycle has begun. This includes the initial charge after any trial period and all subsequent automatic renewal charges. Refunds will not be issued for subscription renewals.

It is your responsibility to cancel your subscription before it renews if you do not wish to be charged for the next billing cycle. You can cancel at any time through your account settings, and cancellations take effect at the end of your current billing period. We send no separate reminder before each renewal — by subscribing, you accept ongoing recurring billing until you cancel.

If you believe you have been charged in error or have a clear technical billing issue (such as a duplicate charge), please contact us at hello@dropsync.io and we will investigate. We are not obligated to issue refunds for renewal charges where cancellation was not made before the renewal date.

Acceptable use

You agree to use DropSync in compliance with all applicable laws and the terms of service of any third-party platforms you interact with (including eBay, Amazon, AliExpress, and others). You must not:

  • Use DropSync for any unlawful, fraudulent, or deceptive purpose
  • Attempt to reverse-engineer, decompile, or extract the source code of any DropSync software
  • Resell, redistribute, or sublicense DropSync or any part of it without our written permission
  • Share your account credentials with others or allow multiple users to access a single account
  • Use automated tools to scrape, copy, or interfere with DropSync's software or infrastructure
  • Circumvent or attempt to bypass usage limits, credit allowances, or subscription restrictions
  • Use DropSync in a way that could damage, overburden, or impair our services

We reserve the right to suspend or terminate your access if we reasonably believe you are violating these terms.

Third-party platforms

DropSync interacts with third-party e-commerce platforms such as eBay, Amazon, and AliExpress. You acknowledge and agree that:

  • DropSync is not affiliated with or endorsed by eBay, Amazon, AliExpress, or any other third-party platform
  • You are solely responsible for complying with the terms of service and policies of any platform you use alongside DropSync
  • Third-party platforms may change their interfaces, APIs, policies, or terms at any time, which may temporarily or permanently affect DropSync functionality
  • We are not responsible for any account restrictions, suspensions, or penalties imposed on you by third-party platforms
  • DropSync does not guarantee uninterrupted compatibility with any third-party platform

Intellectual property

All intellectual property rights in DropSync — including the brand name, logo, website, web application, Chrome extension, source code, designs, content, and documentation — are owned exclusively by DropSync and its developer. All rights are reserved.

DropSync is an independently created product built from the ground up. It is not derived from, based on, or affiliated with any other software product, company, or development team. Any resemblance to other products is coincidental.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to use DropSync for your personal or business use in accordance with these Terms. This licence does not grant you any ownership of or rights to DropSync's intellectual property.

You must not copy, modify, distribute, sell, or create derivative works based on any part of DropSync without our prior written consent.

Your content & data

You retain ownership of any content, product data, or listings you create using DropSync. By using our services, you grant us a limited licence to process and display your content solely for the purpose of providing the service to you.

We do not claim ownership of your listings, product data, or business information. Our handling of your personal data is governed by our Privacy Policy.

Disclaimer of warranties

DropSync is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Any warranty that the service will be uninterrupted, error-free, secure, or free of viruses or harmful components
  • Any warranty regarding the accuracy, reliability, or completeness of pricing data, product information, or competitor data retrieved through DropSync

You use DropSync at your own risk. We do not warrant that using DropSync will result in successful sales, profit, or any particular business outcome. Decisions made based on data provided by DropSync are your sole responsibility.

Limitation of liability

To the fullest extent permitted by applicable law, DropSync and its developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or content
  • eBay account restrictions, suspensions, or bans
  • Incorrect pricing, listing errors, or failed transactions resulting from use of DropSync
  • Service interruptions, downtime, or compatibility issues with third-party platforms
  • Any losses arising from reliance on competitor data, pricing data, or product information provided by the software

In no event shall our total liability to you for all claims arising from or related to these Terms or your use of DropSync exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless DropSync and its developer from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of DropSync
  • Your violation of these Terms
  • Your violation of any third-party rights or applicable laws
  • Your listings, products, or business practices on any e-commerce platform

Termination

We may suspend or terminate your access to DropSync at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms or our Acceptable Use policy
  • Fraudulent, abusive, or illegal activity
  • Non-payment of subscription fees
  • Attempts to reverse-engineer, redistribute, or misuse the software

Upon termination, your licence to use DropSync is immediately revoked. You may request deletion of your account data by contacting us at hello@dropsync.io.

Sections relating to intellectual property, limitation of liability, indemnification, and disclaimers shall survive termination of these Terms.

Service availability & modifications

We strive to maintain reliable and consistent service, but we do not guarantee that DropSync will be available at all times. We may modify, update, or discontinue any part of the service at any time without prior notice.

We may release updates to the Chrome extension or web application that change, add, or remove features. Continued use of DropSync after such changes constitutes acceptance of the updated service.

Governing law & disputes

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from or relating to these Terms or your use of DropSync shall be resolved through good-faith negotiation in the first instance.

If a dispute cannot be resolved through negotiation, it may be submitted to the appropriate courts of competent jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Changes to these Terms

We may update these Terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of DropSync after changes are posted constitutes acceptance of the updated Terms.

For significant changes that affect your rights or obligations, we will make reasonable efforts to notify you via email or through the application.

Contact

If you have any questions about these Terms of Service, please get in touch:

Email: hello@dropsync.io
Website: dropsync.io/pages/contact